Frequently Asked Questions
Find answers to everything Earth Breeze.
How do I log in and manage my account?
To access your account, go to earthbreeze.com and click "account" (you'll find it in the top menu or at the bottom of the home page).
Enter the email address you used to place your order, and we'll send you a secure login code via email or mobile number.
Once logged in, you can manage every aspect of your subscription directly:
PLEASE NOTE - There are two TABS - Orders and Subscriptions. You will find your subscription options in the "subscriptions" tab and your previous order information in the "orders" tab.
- Change your variant or scent — use the dropdown menu on your subscription page. If the scent you want isn't listed, contact us at hello@earthbreeze.com.
- Reschedule a shipment — navigate to Subscriptions and click Reschedule to change upcoming delivery dates.
- Update shipping frequency — click on your subscription, adjust the frequency in the dropdown, and hit "Save changes."
- Update payment methods — This can only be done in the PROFILE tab, click the payment method you want to edit, make your changes, and click Save. Then assign it to your subscription. To add a new method, click Add, save it, and assign it.
- Update shipping address — also found in your PROFILE. Desktop users can find the Profile under their initials in the upper right corner. Mobile users will find it at the bottom of the navigation menu.
Important: Please contact us at hello@earthbreeze.com if you need to make changes to a subscription that is scheduled to renew within 48 hours.
Trouble logging in? If you don't remember which email is attached to your account, or you didn't receive a login code, reach out to us at hello@earthbreeze.com.
How do I update my payment method?
Log in to your account at earthbreeze.com and navigate to your PROFILE tab. Click the payment method you want to update, click Edit, make your changes, and click Save. The last step is to make sure your updated payment method is assigned to your subscription. Select it and click "Assign payment method."
To add a new payment method, click Add in your Profile, save it, then assign it to your subscription.
Desktop users can find the PROFILE tab under their initials in the upper right corner. Mobile users will find it at the bottom of the navigation menu.
For help logging in or managing other parts of your subscription, see our full guide: How do I log in and manage my account?
Have more questions? Reach out at hello@earthbreeze.com. We're happy to help.
Can I skip or delay my next subscription order?
Yes! You have full control over every aspect of your Earth Breeze subscription. Your online subscription management account allows you to customize your subscription, including your delivery dates, variants, addresses and payment methods. You can change your next shipment date or delay your next order for whatever timeframe works best for you!
Have more questions? Reach out at hello@earthbreeze.com. We're happy to help.
How do I update or add addresses to my subscription?
After logging in to your Earth Breeze subscription account, navigate to your account PROFILE. This is where you will make any changes to your shipping addresses.
Have more questions? Reach out at hello@earthbreeze.com. We're happy to help.
How do I cancel my Earth Breeze subscription?
Your online account allows you full control of your subscription and you can login to make changes or adjustments at any time. Simply click here or visit our website and navigate to the account button at the bottom of the website page.
Did you know that if you have too much supply you can reschedule or skip your next order, and even pause your subscription for 6 months or more? You can also cancel your subscription on this page of your account.
PLEASE NOTE: Cancellations must be made 48 hours before your shipment date. CANCELING YOUR SUBSCRIPTION may not cancel your order if it's within 48 hours before your shipment date.
We understand how important flexibility is. Life changes, and your subscription should work for you. That's why your account is fully customizable. You can skip, delay, cancel, or update your subscription anytime to match exactly what you need.
To ensure changes go smoothly, make any updates at least 48 hours before your next shipment date.
If you ever need a hand or have questions, just email us at hello@earthbreeze.com — we're always happy to help.
How do I use Earth Breeze Laundry Detergent Sheets?
This might be your first time using Earth Breeze Laundry Detergent Sheets and we understand that you may need some guidelines about how to use them for your specific needs and the needs of your family.
Our sheets work in top loaders, front loaders, all HE machines, and can even be dissolved in water for handwashing. Tear them or leave them whole, whatever works for you!
Always place the sheet(s) in the drum before adding your clothes.
This will ensure that the sheet dissolves at the very beginning of your load, is cleaning the entire time, and does not get trapped between layers of clothing or stuck to the side of the washer.
How much should I use?
- Regular load: 1 sheet
- Large or heavily soiled load: 2 sheets (separate them in the drum so they're not stacked)
- Small or lightly soiled load: tear a sheet in half
Start with these guidelines and adjust based on your results.
Tough stains?
Tear off a piece of sheet, place it over the stain, add water, and work it into the fabric just like a pre-treatment. Let it soak for a few minutes, then wash as normal.
Sheets not dissolving or clothes not coming clean?
The most common causes are the sheet not being placed in the drum before clothes, an overloaded machine, or multiple sheets stacked together. For HE machines specifically, adding a presoak or extra rinse cycle usually resolves it.
If you're dealing with heavily soiled loads, try using two sheets — just as you might have used extra detergent before switching to sheets.
Remember to follow the care instructions on your clothing labels and test any new method on a small, inconspicuous area first.
Questions?
We are here to help you succeed with Earth Breeze Laundry Detergent Sheets and welcome you to reach out with any questions, suggestions, or feedback that you have for us!
Send us a message at hello@earthbreeze.com or message our social media via Facebook or Instagram. We can also be reached by sending a message through our website CONTACT US.
Do Earth Breeze Laundry Detergent Sheets contain microplastics? Does Earth Breeze use PVA?
Earth Breeze Laundry Detergent Sheets are Free of Microplastics.
Is PVA a Microplastic? Here's Why the Answer Is No.
At Earth Breeze, we know our customers care about what goes into their wash, and what goes down the drain. Microplastics have become a growing concern, and for good reason; microplastics can pollute waterways and can linger in the environment for decades. Recently, we’ve seen some confusion, and misinformation about whether polyvinyl alcohol (PVA), the dissolvable material used in our detergent sheets, is a microplastic. Some have lumped all synthetic ingredients into one category, but not all synthetics are the same. Let’s clear it up.
The PVA used in our detergent sheets is not a microplastic. It’s a water-soluble, biodegradable material that fully dissolves in your wash and does not contribute to microplastic pollution.
What is PVA Exactly?
PVA is a water-soluble film used to hold detergent ingredients together until they hit the wash. It's what helps Earth Breeze Laundry Detergent Sheets clean so effectively; delivering ultra concentrated detergent in a lightweight, no-mess format that dissolves completely in water. Once the sheet hits water — hot or cold — the PVA dissolves and releases the cleaning agents inside. This smart delivery system means less packaging, no spills, and a whole lot less waste.
Why it’s not a microplastic
PVA is often confused with microplastics because it’s a synthetic polymer. But that’s where the similarity ends.
Here’s the difference:
- Microplastics are solid plastic particles that do not dissolve in water. They persist, they accumulate, and they’re resistant to natural breakdown.
- The PVA used in laundry detergent sheets—like the one used by Earth Breeze—is designed to dissolve completely in water and biodegrade. According to the U.S. Environmental Protection Agency (EPA), this type of PVA does not meet the definition of a microplastic and does not pose a risk of environmental accumulation.
In fact, recent legislation from the EU on synthetic polymer microparticles specifically states that PVA films like ours are not considered microplastics.
Backed by science, not just marketing
It’s not just Earth Breeze saying this. Organizations like the American Cleaning Institute (ACI) have studied PVA in real-world scenarios—including wastewater treatment and natural environments—and concluded that PVA reliably biodegrades thanks to microbes and bacteria that break it down.
The EPA’s Safer Choice program also backs this up. PVA is included in the program for meeting stringent safety and environmental criteria. And when that safety was challenged, the EPA re-reviewed the science—and stood by their decision.
Safe for people, safe for the planet
Beyond being environmentally responsible, PVA is also used in products that touch our bodies every day. Think contact lens lubricants, eye drops, pill coatings, and even medical applications. It’s earned approval from the U.S. Food and Drug Administration as safe for human use in both food and healthcare products.
So when you choose Earth Breeze, you can rest assured the type of PVA used in our products has been carefully studied, thoroughly tested, and trusted well beyond the laundry room—for people and for the planet.
It’s easy to feel overwhelmed by conflicting claims about what’s truly good for your home, your family, and the planet. But when it comes to PVA, the facts are clear: the water-soluble PVA used in our detergent sheets is not a microplastic, it breaks down safely, and it helps reduce waste.
PVA has sparked a lot of conversation—but it’s not the ingredient that should be raising red flags. When you look closely at what’s in many traditional detergents, it’s clear that other common ingredients pose far greater concerns.
Ingredients We Leave Out!
Why they are used in traditional products and Why We Don’t Use Them
- Parabens - Synthetic preservatives used to prevent microbial growth in detergent, shampoo, and cosmetics. Parabens are endocrine-disrupting chemicals (EDCs). They have been found in marine species and human tissue, raising concerns about hormone interference and long-term health effects.
- Phosphates - Added to soften hard water and enhance cleaning performance. Phosphates contribute to eutrophication, which leads to harmful algal blooms and oxygen-depleted “dead zones” in aquatic ecosystems. Banned or restricted in many regions.
- Chlorine Bleach - Acts as a whitening and disinfecting agent. Releases toxic chlorinated byproducts (e.g., VOCs or organochlorine residues) into the environment. Can also irritate skin, lungs, and eyes. Not compatible with septic systems or graywater reuse.
- Optical Brighteners - Synthetic compounds that make clothes appear whiter/brighter. These chemicals do not aid cleaning, are toxic to aquatic organisms, and are slow to biodegrade, making them persistent in the environment.
- Dyes - Added for color or visual appeal in detergent. Synthetic dyes offer no functional benefit in cleaning and can cause skin irritation or allergic reactions. Many are not biodegradable.
- Formaldehyde / Releasers - Used as preservatives and antimicrobial agents. Formaldehyde is a known human carcinogen. It off-gases into the air and is banned in some personal care applications due to its health risks.
- Silicones (Dimethicone, etc.) - Used to reduce friction and create softness in fabrics. Certain silicones are not biodegradable and can bioaccumulate in aquatic life. Some forms are under regulatory review for persistence and toxicity.
- Nonylphenol Ethoxylates (NPEs) - Surfactants that lift oils and dirt. NPEs are banned in several regions due to their status as aquatic endocrine disruptors. They are toxic to invertebrates and fish and degrade into more harmful compounds.
- Tetrasodium EDTA - Water softener and chelating agent. EDTA is not readily biodegradable and can mobilize heavy metals in wastewater, potentially increasing their bioavailability and environmental impact.
- Plastic Detergent Bottles - Used to package liquid and pod detergents. Fewer than 5% of plastic detergent jugs are recycled. They shed microplastics and can release up to 2.5 million particles per container into wastewater during washing.
At Earth Breeze, we focus on thoughtful choices—ingredients that work hard, break down cleanly, and do not compromise your health or our planet.
What Clean Should Mean ™
At Earth Breeze, we believe clean laundry should be free from harsh chemical residue, which is why we avoid the harsh chemicals found in many traditional detergents—like parabens, preservatives, dyes, and optical brighteners.
To us, that's "What Clean Should Mean" ™ and that’s what our customers deserve.
Have more questions? Reach out at hello@earthbreeze.com. We're happy to help.
Can I use my regular laundry additives with Earth Breeze?
Earth Breeze replaces your laundry detergent, but not your other laundry products. You’re welcome to continue using fabric softener, bleach, or any other additives you normally use. That said, our sheets provide a powerful clean on their own, and many customers find they don’t need the extras.
My sheet didn’t fully dissolve — what happened?
Sheet not dissolving?
This is almost always an easy fix!
Here are a few tips:
- Sheets go in first, every time. Pop them into the drum before adding your clothes. This one step solves the issue for most people!
- Give your load some breathing room. An overstuffed machine can keep the sheet from moving freely and dissolving.
- Using more than one sheet? Just separate them in the drum so they're not stacked on top of each other.
- Have an HE machine? Adding a presoak or extra rinse to your cycle does the trick.
Still having trouble? Send us a message at hello@earthbreeze.com or message our social media via Facebook or Instagram. We can also be reached by sending a message through our websiteCONTACT US.
How long do they last? Do they expire?
Please be assured that your product is fresh, recently packaged, and will be effective for 24 months or more.
Do the Laundry Detergent Sheets work with hard water?
Yes, our Laundry Detergent sheets work well with hard water types
How well do the Laundry Detergent Sheets clean?
Earth Breeze Laundry Detergent Sheets are ultra concentrated to provide a powerful clean. If you want more cleaning power or greater scent, simply double the sheets!
Earth Breeze works on 100% of common stains and cleans as well as you’re used to! Our sheets are ultra concentrated to provide a powerful clean, and you can depend on Earth Breeze to tackle tough stains and leave your clothes smelling fresh.
You have complete control over how much you use for each load, and we encourage you to test it out and find the right amount for you. Use as little or as much as you want, depending on your wash and your desired results. For loads with heavily soiled clothing, you might try two sheets. If you have an HE machine, it helps to add a presoak or extra rinse in the cycle.
Check out our reviews here for success stories from our customers!
Do the Laundry Detergent Sheets dissolve in cold water?
Yes. Our sheets dissolve quickly and completely in all water temperatures, including cold.
Are Earth Breeze Laundry Detergent sheets safe for septic and greywater systems?
Yes, Our Laundry Detergent sheets are concentrated, low-sudsing, and phosphate-free. We recommend reviewing our full ingredient list to confirm compatibility with your specific system.
Are they safe for colors, delicates, silk, and wool?
Our Laundry Detergent sheets do not contain chlorine or non-chlorine bleach, so they are safe for colorfast fabrics. For silk, wool, and other delicates, always follow the care instructions on your clothing label. If you are concerned, we recommend a quick spot test in an inconspicuous area first.
Are they safe for sensitive skin?
At Earth Breeze, we believe clean laundry should be free from harsh chemical residue, which is why we avoid the harsh chemicals found in many traditional detergents, like parabens, preservatives, bleaches, dyes, and optical brighteners. We remain deeply committed to carefully sourced ingredients, avoiding harsh chemicals, and reducing chemical residues. You can always feel confident about the Earth Breeze products you bring into your home.
Earth Breeze Laundry Detergent Sheets are hypoallergenic and a great option for individuals prone to skin irritations or allergies.
To us, that's "What Clean Should Mean" ™ and that’s what our customers deserve.
Can I repurpose my Hope Cloth?
When your Hope Cloth is no longer suitable for everyday cleaning, you can give it a second life. Use it to start seeds, hydrate plants, remove pet hair from furniture, or anything else you can think of. When it's truly done, it's fully compostable.
If you have questions or need help getting the best results, reach out to us at hello@earthbreeze.com.
How do I clean my Hope Cloths?
Hope Cloths are dishwasher safe and machine washable.
- Rinse after each use and hang to dry.
- Wash periodically on the top rack of your dishwasher or toss it in with your regular laundry.
- Lay flat to dry after washing — avoid the dryer, as heat will shorten its lifespan.
With regular use and proper care, a Hope Cloth typically lasts 6–9 months.
How do I use the Hope Cloth?
Wet the cloth to soften, wipe, rinse, and wring out when done. That's it.
Each cloth absorbs up to 20x its weight in liquid, making quick work of even the messiest spills. Use it anywhere you'd reach for a paper towel, sponge, or cleaning cloth — counters, marble, stainless steel, tile, wood, glass, sinks, tubs, showers, and even your car. It works for dusting, scrubbing, wiping up spills, drying dishes, or washing crusty pots and pans.
Oil and grease won't damage the cloth, but be sure to rinse thoroughly afterward to maintain performance. If the cloth starts to feel less effective, pop it in the dishwasher or washing machine to revitalize it.
Are Earth Breeze Laundry Detergent Sheets the Best?
Should I choose Earth Breeze over other brands?
Our customers choose Earth Breeze because we're committed to a better-for-you clean that goes beyond what you see.
A CLEAN YOU CAN TRUST, with the convenience you love.
We believe in laundry without the harsh chemicals found in most liquid detergents — no optical brighteners, parabens, preservatives, dyes. What Clean Should Mean ™.
That's why we formulate our detergent sheets without the harsh chemicals found in most liquid detergents.
Our Laundry Detergent Sheets are always made without 1,4-Dioxane, optical brighteners, parabens, dyes, bleach, and preservatives, and they’re microplastic-free. Our ingredients are sourced from the USA, along with trusted partners in Europe and Canada, and lab-tested to meet our high standards.
To us, that's "What Clean Should Mean" ™ and that’s what our customers deserve.
Unlike traditional detergents that come in bulky plastic jugs filled mostly with water, Earth Breeze sheets are ultra-concentrated, pre-measured, and dissolve quickly in hot or cold water. They’re designed to tackle dirt, odors, and stains while staying low-sudsing, phosphate-free, and without harsh chemical residue.
Safe for all machines including HE, and are safe for septic and greywater systems. Earth Breeze Laundry Detergent sheets deliver a powerful clean that’s tough on laundry, yet gentle on your skin and clothes.
Prioritizing Your Experience
Your experience is at the heart of everything we do. That’s why we’re always listening to our customers and continuously improving based on your feedback.
When it comes to your subscription, you’re always in control. With your Earth Breeze account, you can adjust delivery frequency, switch scents, change products, or pause/cancel anytime. It’s simple, flexible, and built around your needs. Our Customer Delight team is also available to help you with any questions you might have.
Making a Difference Together
Did you know that laundry detergent is one of the most requested items for shelters? With our Dignity Through Detergent program, every time you purchase Earth Breeze laundry detergent sheets, we donate detergent to nonprofit partners and shelters around the world. To date, we've donated over 340 million loads of laundry detergent globally since launching our program in 2020.
Plus, together with our community, we've helped recover over 1 million pounds of plastic from oceans and waterways.
At the end of the day, we'd love for you to choose Earth Breeze, and we want you to feel confident in your choice.
Have more questions? Reach out at hello@earthbreeze.com. We're happy to help.
How do I cancel my order?
Canceling or updating your subscription does not cancel an order that's already being processed.
If you need to cancel a specific order, contact us as soon as possible at hello@earthbreeze.com. To ensure quick delivery times, orders (including subscription orders) are processed quickly and may enter fulfillment within 3 hours, which means cancellation isn’t always guaranteed.
To help avoid future shipments, we recommend adjusting your subscription at least 48 hours before your scheduled ship date.
For help managing your subscription - click below.
Manage my subscription Account
If an order has already shipped, reach out to us at hello@earthbreeze.com and we'll work with you to make it right.
Can I purchase products without a subscription?
Every product on our site is available as a one-time purchase. No subscription required.
That said, our subscription offers some real advantages worth considering:
- Lower cost — subscribers save on every order compared to one-time purchases.
- Full flexibility — skip, delay, pause, or cancel anytime from your online account.
- 100% money-back guarantee — if you don't love it, we'll make it right. [See our return policy.]
- Carbon-offset shipping on every delivery.
You can start with a one-time purchase and add a subscription later, or subscribe and adjust as you go. You're always in control.
I made an error on my order. What should I do?
If you see an error in the quantity, variant, or even shipping address for your order, contact us as soon as possible at hello@earthbreeze.com.
To ensure quick delivery times, orders (including subscription orders) are processed quickly and may enter fulfillment within 3 hours, which means changes aren't always guaranteed.
Have more questions? Reach out at hello@earthbreeze.com. We're happy to help.
I didn't receive my package — Where is my order?
Your customer experience is our priority at Earth Breeze. If you did not receive your order within the expected amount of time for your shipping location, please reach out to us so we can confirm your order was delivered to the correct address.
Reach out at hello@earthbreeze.com. We're happy to help.
My package is lost or delayed. What should I do?
If your order has not arrived within the expected delivery window, here's what to do:
- Check your shipping confirmation email for tracking updates. Carriers sometimes experience delays due to weather, high volume, or other factors outside our control.
- If tracking shows your package as delivered but you have not received it, check with neighbors, your building's mail room, or any secure delivery location at your address.
- If your package appears lost or has not updated in transit for 7 or more business days, please contact our customer support team. We'll work with you and the carrier to locate your order or find a resolution.
We are committed to making sure every order reaches you safely. Please don't hesitate to reach out at hello@earthbreeze.com if something doesn't look right.
We're happy to help.
How long does shipping take?
Orders are typically processed within 1–2 business days. During peak periods (holidays, product launches, or promotional events), processing may take up to 3 business days.
Once your order has shipped, you will receive a shipping confirmation email with tracking information (where available).
Delivery estimates from ship date:
- United States: 3–5 business days. Ships from Oregon / Kentucky.
- Canada: 3–7 business days. Ships from our Canadian 3PL partner.
- Australia: 3–7 business days. Ships from our Australian 3PL partner.
- United Kingdom: 3–7 business days. Ships from our UK 3PL partner.
- EU (General): 5–7 business days. Ships from our UK 3PL partner.
- Rest of World: 6–13 business days. Ships from our UK 3PL partner.
Actual delivery may vary depending on your location, carrier, and local conditions.
Have more questions? Reach out at hello@earthbreeze.com. We're happy to help.
How do I track my order?
Most orders include tracking, which will be provided in your shipping confirmation email.
Note: Single-pack orders of Sheet products are shipped without tracking. If you have questions about the status of an untracked order, please contact our customer support team at hello@earthbreeze.com.
What carriers does Earth Breeze use?
For U.S. orders, your package may be delivered by any of the following carriers, including but not limited to:
- USPS First Class Mail
- USPS Ground Advantage
- USPS Parcel Service
- Amazon
- FedEx
- Veho
- DHL
For international orders (Canada, Australia, UK), the carrier is determined by our regional fulfillment partner and may vary.
Have more questions? Reach out at hello@earthbreeze.com. We're happy to help.
Will I be charged duties or tariffs on international orders?
For international orders, please be aware that additional customs duties, taxes, or import fees may apply upon delivery. These charges are determined by your country's customs authority and are the responsibility of the recipient. We are not able to predict or control these fees. If you have questions about potential charges, we recommend contacting your local customs office prior to ordering.
If you have any questions about shipping, tracking, or delivery, please reach out to our customer support team at hello@earthbreeze.com. We're happy to help.
How do I send my return? How do I get a refund?
Ensuring you have a great experience with Earth Breeze is our priority. If you're trying one of our products for the first time and it's not the right fit, we offer a 100% money-back guarantee within 60 days of delivery. Just reach out to us at hello@earthbreeze.com, and we'll walk you through the return process every step of the way.
If your order arrives damaged, or there is a quality issue, let us know. We're happy to send a replacement, and if possible, please include a photo so we can better understand the issue. Please review our full Refund Policy and Terms of Service for full details.
Reach out to us at hello@earthbreeze.com to get started on a return.